Best Practice, Benchmarking and the Race to Mediocrity

THAT– “The chances of someone else’s best practice working in your complex environment (particularly if it is forced onto you) seems unlikely.”

Paul Taylor

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We must be different. We must be lopsided. No more herdlike regression toward the mean – we must find the things at which we’re great, and build on those –Tim Kastelle

A few years ago my organisation adopted a new way of working. We implemented it , with the help of consultants, as it had achieved glowing praise during a regulatory inspection at a similar organisation.

It was held up as an example of that most intangible of things: best practice.

We all had lots of meetings about it. We all had training. And we all did a lot of work to prepare for the arrival of this system that promised to change the way we worked forever.

You can probably guess what happened next.

Nothing changed.

In fact I don’t think I ever used it. Not once.

The problem with buying in solutions that have performed brilliantly in other organisations is…

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